Privacy Policy

1. Introduction

Welcome to Seovelt Direct (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and parcel tracking services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide

• Contact Information: Name, email address, phone number, shipping address
• Shipment Details: Sender and receiver information, package weight, dimensions, and contents
• Account Information: Username, password, and account preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Information you provide when contacting our support team

Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, tracking interactions, and service usage patterns
• Location Data: Approximate location based on IP address for service optimization

Tracking Information

• Shipment Status: Real-time tracking updates, location history, delivery confirmation
• Tracking ID: Unique identifier assigned to each shipment

3. How We Use Your Information

We use your information for the following purposes:

• Provide Services: Process shipments, generate tracking IDs, and provide real-time tracking updates
• Communicate: Send shipping confirmations, tracking notifications, and delivery updates
• Customer Support: Respond to inquiries, resolve issues, and provide assistance
• Improve Services: Analyze usage patterns, optimize our website, and enhance user experience
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Security: Detect and prevent fraud, unauthorized access, and other security issues

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist in operating our business, including:

• Shipping carriers and logistics partners
• Payment processors
• Hosting and cloud service providers
• Customer support platforms
• Analytics providers

Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website performance and security

Types of Cookies We Use

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Secure Storage: Protected databases and secure servers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill your requests
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and user experience

Shipping records and tracking data are retained for up to 7 years as required by shipping regulations. You may request deletion of your account data at any time.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Opt-Out: Opt-out of marketing communications

To exercise your rights, please contact us using the information in Section 11.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page with an updated effective date
• Sending email notifications for significant changes
• Displaying a notice on our website

We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: