Frequently Asked Questions

Shipment & Delivery Questions

1. How long does international shipping take?
Express: 2-5 days
Standard: 5-10 days
Economy: 10-15 days

Customs clearance may add additional time.
2. How can I track my shipment?
Enter your tracking ID on homepage or visit tracking page.
Format: SVD-XX-XXXXXXXX
3. What countries do you ship to?
Europe, Asia, North America, Middle East, and Oceania (30+ countries).
4. What items are restricted?
  • Hazardous materials
  • Illegal substances
  • Perishable food
  • Live animals
  • Currency & valuables
5. What if my package is delayed?
Check tracking or contact support. We will investigate and update you.

Quote & Pricing Questions

6. How do I get a shipping quote?
Visit quote page → Enter details → Select service → Get instant price.
7. What affects shipping cost?
Weight, dimensions, destination, service type, and additional services.
8. Are there hidden fees?
No hidden fees. Extra costs may include customs, insurance, or remote delivery.
9. Do you offer bulk discounts?
Yes, contact info@seoveltdirect.com for custom pricing.
10. What is dimensional weight?
Pricing based on package volume if larger than actual weight.

Booking & Parcel Questions

11. How do I book a shipment?
Quote → Enter details → Confirm → Print label → Ship
12. How to prepare package?
Use strong box, bubble wrap, seal properly, attach label securely.
13. Can I schedule pickup?
Yes, including same-day (selected areas).
14. Can I cancel booking?
Before shipping: Yes
After shipping: Limited options
15. Insurance options?
Standard ($100) + optional up to $5,000
16. Lost or damaged package?
File claim with photos within 14 days.

Account & Support

17. Do I need an account?
No, but account gives extra features like tracking dashboard.
18. How to contact support?
Email, live chat, phone, or support portal (24/7).
19. Payment methods?
Cards, PayPal, Bank Transfer, prepaid balance.
20. Track multiple packages?
Use bulk tracking by entering multiple tracking IDs.